Automatically track and report on key details such as number of tickets closed, descriptions of each problem, how it was resolved and more. You’ll be able to review these reports at any time via a self-service portal and, if you can’t find the information you need, you can reach out to our team and we’ll help you find it. 

Plus, if you have an internal IT team, they’ll have full access to our help desk software and Information Technology Infrastructure Library (ITIL) This helps centralize your service desk support and makes it really easy for our team to communicate with your team. 

Not only will you have full visibility into everything we do, but we also help you keep track of your entire IT network. We keep detailed documentation of what devices you own (e.g., laptops, mobile devices, operating systems, etc.), warranty expiration dates, which ones are operational, who’s using what, what it’s costing you, and more. 

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